Contents

  • Department Store Overview
  • Transportation Access
  • Service Information
  • Brand Information
  • Gourmet Restaurant Information
  • Tax Refund Procedures
  • Foreign Currency Exchange
  • Accepted Cards
  • Guide
  • Floor map

Foreign Customer Service

Matsuzakaya Nagoya Department Store

Department Store Overview

Nagoya Department Store

Matsuzakaya Nagoya Department Store which consists of 3 buildings; Main Building, North Wing and South Wing boasts the largest floor space in all of Japan. The department store carries a broad range of fashions for luxury brands and casual clothing as well. In addition, its south wing contains a full-fledged museum which hosts exhibitions that introduce famous exhibition pieces from within Japan and overseas to enrich people's lifestyles and to make regional cultural contributions.

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Service Information

Service Information

Rest area
Each floor has a rest area that can be used free of charge (*Some floors do not have a rest area)
Floors with rest areas that have vending machines
Main Building
7F
South Wing
B2F and 3F
North Wing
5F
Floors with public telephones that allow international calls
Main Building
1F and 7F
Floors with short-term hand bag and shopping bag storage service
Main Building
B2F and 1F
South Wing
B2F
Floors with refrigerated locker service (no charge)
Main Building
B2F
Floors with an area for smoking
Main Building
7F, 9F, 10F
South Wing
5F and 10F
North Wing
2F

For shoppers with disabilities

Floors with wheelchairs available
Main Building
B2F and 1F
South Wing
B2F and 1F
North Wing
1F
Floors with wheeled walkers available
Main Building
B2F and 1F
South Wing
B2F and 1F
North Wing
1F
Floors with multipurpose restrooms
Main Building
B1F, 2F, 3F, 4F, 6F, 7F, 8F, 8RF, 9F and 10F
South Wing
B2F, 6F, 7F, 8F and 10F
North Wing
B1F, 2F, 3F and 4F

For shoppers with children

Floors with baby strollers available
Main Building
B2F, 1F, 5F
South Wing
B2F and 1F
North Wing
1F
Floors with baby diaper changing stations
Main Building
B1F, 2F, 3F, 4F, 5F, 6F, 7F, 8F, 8RF, 9F and 10F
South Wing
B4F, B3F, B2F, 2F, 3F, 4F, 5F, 6F, 7F, 8F and 10F
North Wing
B1F, 2F, 3F and 4F
Floors with baby changing room
Main Building
5F
Floors with breast-feeding room
Main Building
5F
Floors with restroom for parents with children
Main Building
5F
Floors with warm water service for milk formula
Main Building
5F
South Wing
B2F

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Brand Information

Brand information for the Matsuzakaya Nagoya Department Store.

Here for details

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Gourmet Restaurant Information

Matsuzakaya Department Store features world famous restaurants that serve Japanese, Western and Chinese cuisines. Visitors can enjoy Nagoya favorites including "Hitsumabushi" (Grilled eel on steamed rice served with seasonings and broth) and "Misonikomi Udon" (Udon noodles cooked in broth flavored with miso soy bean paste) as well as traditional Japanese cuisines including "Sushi" and "Soba noodles".

Gourmet Restaurant Information

[1]Eel "ATSUTA HORAI-KEN"
South Wing
10F
[2]Nikomi Noodles "YAMAMOTOYA SOUHONKE"
Main Building
9F
[3]Sushi "SAPPORO KIYOHIRA"
Main Building
9F
[4]Soba Noodles "MATSUMOTO SOBADOKORO MOTOKI"
North Wing
B1F

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Tax Refund Procedure Details

  • Main Building 7F Travel Center Tax Refund Counter [Reception hours 10:00 a.m.-7:30 p.m.]
  • Main Building 1F South Entrance Information Area Tax Refund Counter [Reception hours 10:00 a.m.-8:00 p.m.]

Here for details

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Foreign Currency Exchange

US dollar to Japanese yen exchange available. Passport necessary.
(*We do not provide Japanese Yen to US Dollar exchange.)

Main Building
7F Travel Center

*The Mitsubishi Tokyo UFJ Bank Sakae World Currency Shop near the Sakae Subway Station, provides foreign currency exchange for over 18 different currencies including the "US Dollar", "Chinese Yuan", "Korean Won", "Hong Kong Dollar" and the "New Taiwan Dollar".
*Not at Matsuzakaya

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Accepted Cards

■Credit Cards
Accept major credit cards such as VISA, MASTER, JCB and AMEX.
For further details, please ask sales staff.
■China UnionPay Card
Accepted at sales counters.
(Not accepted at certain sales counters.)

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Guide

Organ Plaza

Organ Plaza

Visitors can enjoy beautiful angelic melodies of the pipe organ.
The 16 meter high vaulted ceiling that extends from the 1st floor to the 4th floor creates a pleasant atmosphere full of light and greenery that relaxes visitors.
The first floor named the "Organ Hiroba (plaza)" has become a popular meeting place for people.
The pipe organ, crafted in Canada, has 3231 pipes, of which the longest is 11 meters.

Performance times

  • Four times a day on Saturdays, Sundays and Holidays at
    11 a.m., 1 p.m., 3 p.m., 5 p.m. (schedule)

Matsuzakaya Art Museum

Matsuzakaya Art Museum

The "Matsuzakaya Art Museum" located on the 7th floor of the South Wing which holds topical exhibitions featuring amazing art pieces was established so that people can enjoy art in a more casual and intimate manner.

Major exhibitions held in the past

  • Treasures of Egyptian Dynasties Exhibition featuring pieces from the collection of the Egyptian National Museum in Cairo
  • RUBENS UND SEINE ZEIT (Rubens in the Baroque Period Exhibition)featuring pieces from the collection of the Vienna Art University
  • Leonardo da Vinci (Lady with an Ermine) from the Czartoryski Collection
  • Maria Theresa and Palace of Schonbrunn Exhibition

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Matsuzakaya Nagoya Department Store

Department Store Overview

  • Business Hours

    ・Main Building B2-3F, South Wing B2-4F, North Wing 1F 10:00 a.m.-8:00 p.m.
    ・Other floors 10:00 a.m.-7:30 p.m.
    * Sales hours differ depending on the floor.
    * Sales hours are subject to change by season.

  • Days Open

    Everyday including Sundays.
  • Address

    3-16-1 Sakae, Naka-ku, Nagoya 460-8430
    TEL : 052-251-1111